Every restaurant out there has some specific standards along which they function so as to provide their customers with the best possible experience. The experience starts from the moment they enter through the doors of the restaurant and ends as they leave through the same doors.
And where there are a lot of aspects that go into a good restaurant experience, one of the many elements is creating an environment and experience for your customers that puts you in a league different from the other restaurants. Having said that, let us take a look on who greeters are how they are essential in establishing an image of your restaurant.
Who are greeters?
Greeters are usually one of the lowest paid and very less trained individuals of the restaurant. They are also called hosts or hostesses and are responsible for attending to the guests as soon as they enter through the doors of the restaurant, sit down to have their meal, and then see them off when they leave. Where this job seems simple enough, this is something that sets the tone of the whole restaurant and shows the professional nature of your restaurant as well.
Understanding the customers
One of the major job aspects of a greeter is that they should be able to understand the nature of the customers and then deal with them in a manner that is best for the situation. For instance, a restless customer is bound to create a fuss on the littlest of things.
Therefore, it is the job of the greeter to make sure that everything stays under control and the uncomfortable environment spreads all over the restaurant and to the kitchen as well. Again, as a greeter, you are representing your restaurant to the customers in all respects.
Many greeters know that they are responsible for making sure the guests and customers have a great time. Therefore, they already know what to say and how to say it as soon as the customers enter the doors of the restaurant. The scripts are developed and rehearsed for every customer.
For instance, for a diner looking through the menu, the greeter would say something along the lines of them recommending them a specific dish to help them decide on what is good and what is not. For a guest looking for a table, the greeter would automatically greet them and ask them how many people the customer would want a table for.
Greeter is always dressed to the top for their job. As their job involves dealing with customers first hand, it is very essential that greeters look their best all the time. Where this is a very tedious requirement to fulfill, it is very important since their image is not the only thing at stake. The restaurant is to be considered as well. In fine dining, customers that pay top dollar expect everything to be flawless. Therefore, the greeter’s attire should be top-notch.